Supple chain delay letter
Created at :
Dec 28, 2021
To Our Valued Customers,
The entire global supply chain continues to experience immense pressure because of stresses caused by COVID-19 and related transportation issues. We as well as many other companies have found it increasingly difficult to obtain all of the components needed to make many of our products. Unfortunately, this results in product delays. Please be assured that we are doing everything we can to obtain the necessary inventory to be able to keep producing, even though at a slower than usual pace.
All of our fezzes, caps and various items are made by hand, and due to the problems caused by Covid, our skilled work force is smaller than in the past. Any delays in components results in longer production times as well. Your orders are all very important to us and we want to make sure you continue to get the quality that you have come to expect from our company. We are working diligently to obtain all the necessary inventory so your orders can move through production as soon as possible.
Again, we appreciate your patience and continued support of our family business during this challenging time. If you would like more information about your specific order, please email us at customerservice@dturin.com and we will get back to you within 48 hours. If you are not comfortable with email you can also call us at 305-825-2004, if you cannot reach us, please leave a message and we will return your call within 48 hours.
Thank you,
D. Turin & Co. Inc.